Technology+and+AV+Repair+Procedures

Definition of Two Call Types: Maintenance Call and Emergency Call __Maintenance Call process__ · CRT / Media Specialist uses **SchoolDude https://login.schooldude.com/login.asp?** fully describing and outlining the request. Acknowledgement receipt email sent from assigned building technician to CRT / Media Specialist. __Emergency Call process__ CRT / Media Specialist calls extension 62062 to immediately speak with an IS Technician. Responding Technician answers, logs, and troubleshoots
 * __Maintenance Call__** – a request for normal operational change management and/or normal problem resolution activities. These are problems / requests that can wait 24 hours or more for resolution (non-critical). The problem may well be inconvenient to the end user, but can be worked around. The problem would affect one or a few persons, but would not affect an entire lab, wireless wing, or building.
 * __Emergency Call__** – critical situation that must be dealt with immediately. These are serious problems that must be resolved within 24 hours; probably less. The problem is causing serious operational interruption requiring immediate attention. The problem is affecting many people, and there are no workarounds.

Notify the building secretary that service is needed. The building secretary will look up the service contract and place the service call.
 * Copier and Laminator Repairs:**

Promethean Support: 1. Call Promethean's Help Desk Directly: 888-65-ACTIV (888-652-2848) 2. Provide Serial Number (which should be registered with them) and they will walk through some steps with you